Processing & Shipping

All orders are processed within 3-5 business days, Monday-Friday, and ship from our home base in Indianapolis, Indiana. Orders are shipped via USPS, Fedex, or UPS. Carrier transit times are presented at checkout and tracking is always provided.

Free economy shipping is offered on all U.S. orders over $100. All other shipping rates are calculated at checkout. Depending on the U.S. region, orders may take up to 7 business days to be delivered. 

International shipping is available to select destinations. International customers are responsible for all customs fees, duties, and taxes associated with their shipment. Transit times for international deliveries cannot be guaranteed.

We are not responsible for lost orders due to incorrect addresses at checkout. If you have entered an incorrect address at checkout, please email hello@katekosnoff.com with your order number and the correct address as soon as possible.

Returns

Unused, unopened, and undamaged items can be returned within 7 days from the date of delivery (with the exception of sale items) for a full refund. Products must be returned in the original packaging with no visible signs of wear or use. Original shipping charges are not refundable.

To start a return, contact hello@katekosnoff.com with the email address used to place your order and your order number.

Damages & Other Situations

If you receive an item that is incorrect, damaged, or defective, contact hello@katekosnoff.com within 7 days of delivery for assistance.